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AppsHill Consulting Sdn Bhd

Associate Customer Support

Cyberjaya, Selangor•Contract
MYR 8,000 - MYR 10,000 monthly
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About the Job
Job Details:
  • Language Requirement: Native Japanese speakers or JLPT N1 certified candidates for locals.
  • Handle phone calls with customer queries and provide resolution to end users.
  • Escalate priority issues per Client specifications to the immediate lead as applicable.
  • Provide inputs on process changes and best practices.
  • Stay updated with new updates, process changes and updates.
  • Maintain Exemplary Attendance and Punctuality.
  • Any Ad-hoc responsibilities as designated by the supervisor.
  • Provide exemplary customer satisfaction.
  • Meet quality standards on all handled contacts.
  • Handle contacts while maintaining KPI targets as per agreed limits.
  • Excellent customer service skills.
  • Excellent verbal communication skills in Japanese.
  • Passionate towards serving the customer and displays high levels of customer obsession.
  • Candidate must be college or vocational school graduates or possess comparable work experience.
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